Terms of Service
Orders will be checked, processed and confirmed. You must verify that all the details on the confirmation are correct and that our service meets your requirements.
You will receive a pro-forma invoice by fax or email. We accept all major credit cards and Bank transfers (the bank details for USB Wholesaler are available on request). Your order will not be dispatched until payment has been processed.
All prices exclude shipping and handling and any applicable taxes.
Delivery is usually within 10 to 14 working days of receipt of approved artwork, however large orders may take longer.
Packing and Transport
Goods will be packed securely before dispatch. USB Wholesaler are not liable for any delay, damage to or loss of articles after leaving our premises. Claims for damage while in transit should be made upon the carriers delivering the goods immediately on receipt. Unless written notification of any complaint is made to USB Wholesaler within 7 days of receipt we will be unable to accept liability.
Loss or Damage
USB Wholesaler is not responsible for any loss or damage from any cause whatsoever in respect of any article entrusted to us for any purpose whatsoever. Customers should be aware that carriers can not always guarantee delivery by a certain time.
USB Wholesaler will endeavour to match color to any proofs supplied, but do not accept responsibility for color correcting any files or scans supplied to us as RIP ready. An additional charge will be made for color correction. Artwork should be supplied in accordance with the supplied technical specifications.
Once your products have been printed, no further modifications or additions can be made to the logo – please make sure that you examine and proofread all the samples before you approve. No returns or refunds are offered on customized merchandise. All products carry warranty against manufacturing defects. In the event of a complaint, all relevant work must be returned to USB Wholesaler within 14 days with a written explanation of the reason for return. No responsibility for errors will be considered by USB Wholesaler unless a written order was originally supplied. Goods must be returned in their original packaging.
Cancellation can only be made before an order proceeds to printing. All cancellation requests must be made in writing and sent to USB Wholesaler via Fax or Post. None of the above affects your statutory rights as a consumer.